Português
Español
Français
Deutsch
Italiano
SPECIAL EASTER OFFER: Get a 15% direct discount on your insurance today. Get 15% off >
If you’re travelling to the Azores, or another destination in Europe or even internationally, we recommend getting travel insurance. These policies, in addition to covering health-related situations at your destination, can also cover other issues such as lost or stolen equipment (mobile phone, drone, camera), luggage damage, and more.
In this article, you’ll find all the information about Heymondo, the market-leading insurance company in Europe that has now arrived in Portugal. To celebrate its launch in the Portuguese market, you can get a 15% discount when purchasing an insurance policy.
What is Heymondo?
Heymondo is a company specialising in travel insurance that stands out for its vast experience, innovation, and dedicated team. Having served over a million travellers in more than 150 countries, Heymondo has a proven track record of providing assistance in a wide range of situations, from minor luggage issues to critical health and repatriation matters.
Its commitment to innovation is reflected in its use of advanced technologies to offer products and services with excellent value for money, including a 24-hour medical chat and free assistance calls. This traveller-centric approach is made possible by an exceptionally dedicated team, focused on constantly improving the purchasing and travel experience for its customers.
Given the pandemic, the company stood out by including COVID-19 coverage in all its insurance policies, covering related medical expenses and quarantine costs, as well as guaranteeing cancellation due to illness or death of the traveller or family members from COVID-19.
What does the insurance cover?
Below, you’ll find all the options and areas that a policy can cover. Some are optional and may vary depending on the insurance plan you choose when purchasing your policy.
Medical Assistance
Photo: Depositphotos.com
Your policy offers a wide range of health services, covering everything from emergency team care to surgeries, as well as including a limit for urgent dental treatments. To take advantage of these benefits, simply contact the insurer’s assistance service, which operates 24/7 and can guide you to the appropriate healthcare facility, simplifying the process and helping you avoid out-of-pocket expenses.
Repatriation or Early Return
Photo: depositphotos.com
Your insurer provides support for travel during critical events like accidents, illness, or death, including transport to the hospital and back home, as well as the return of your travel companions. In situations involving the hospitalisation or death of a family member, or serious incidents at your home or workplace, the cost of your return journey is also covered.
Theft or Damage to Your Luggage
Photo: depositphotos.com
Your policy offers protection in cases of robbery, or the loss or damage of luggage due to fire or assault, covering costs up to the agreed limit. This includes compensation for delayed luggage delivery, assistance in recovering forgotten or stolen items, and a service to locate and forward lost bags.
Changes and Loss of Services
If your transport is delayed for more than 6 hours, your insurer will cover extra hotel, food, and transport expenses, in addition to the costs of resuming your journey due to missed connections. Furthermore, in cases of overbooking or last-minute flight or hotel cancellations, you will be entitled to compensation.
Adventure Sports
The Tranquilidade, Top, and Premium policies (see website for details) include a wide range of activities as standard, such as water and land sports, and leisure and adventure activities. The Top and Premium options offer additional coverage for more extreme activities like diving, canyoning, and climbing, ensuring your safety on riskier adventures. For specific details on covered activities and policy limits, we recommend consulting the general terms and conditions for each policy.
Electronic Equipment
This insurance offers protection for your electronic devices, such as laptops, tablets, and cameras, covering damage from theft, total or partial loss by the carrier, and damage due to fire or assault.
Delayed or Cancelled Flight
Through a direct partnership with Airhelp, Heymondo will handle the claim and compensation for your delayed or cancelled flight.
Types of Insurance and Coverage
Several types of insurance and coverage are available, such as policies for a single trip, multiple destinations, and your choice of the options mentioned above.
Check the table below for a comparison of a single-trip insurance policy:
| Essential Trip | Tranquility Trip | Top Trip | Premium Trip | |
| Medical assistance | €100,000 | €600,000 | €3,000,000 | €10,000,000 |
| Early return or repatriation | Included | Included | Included | Included |
| Theft and damage to equipment | €600 | €1,500 | €2,500 | €3,500 |
| Changes and loss of services | – | €1,500 | €3,500 | €4,000 |
| Electronic equipment | €300 | €750 | €1,250 | €1,750 |
| Flight cancellation | – | Optional | Optional | Optional |
| Adventure Sports | – | Included | Included | Included |
| Deductible | – | Optional | Optional | Optional |
Other Insurance
In addition to standard single-trip insurance, other options are also available:
- Annual Multi-Trip Insurance;
- Long-Stay Travel Insurance;
- Trip Cancellation Insurance.
Benefits of travelling with Heymondo
In addition to the features and coverage mentioned above, travelling with Heymondo is more than just simple insurance, thanks to the Heymondo App.
Heymondo offers its clients an app that will be with you throughout your trip, 24/7. The key benefits of this app include:
- Your assistance calls are always free: When you need assistance, don’t hesitate to contact the support team from anywhere in the world, free of charge.
- Easily report any incident: Report your incident quickly and easily through the app, so we can help you resolve it as soon as possible.
- Your documents always at hand: All your policy information is always available in the app: your policy and certificates, and contact numbers.
How to get discounted travel insurance with Heymondo
Getting travel insurance is a quick, intuitive, and easy process. To get your discount, follow this link and click on “Calculate your insurance“.
You will be redirected to a page where you’ll be asked for some basic information:
1) The type of insurance you want
There are three types of insurance:
- Travel Insurance: for a single trip;
- Annual Multi-Trip Insurance: one policy for all your trips throughout the year (up to 90 days per trip)
- Trip Cancellation Insurance
Let’s imagine you choose a simple travel insurance policy for a trip to the Açores or another destination. On the next page, you’ll need to select your country of residence and the destination(s) you want to insure your trip for:
On the following page, you need to enter your travel dates. Even if you’re already travelling, you can still purchase travel insurance.
Finally, in this quick and simple form, you need to enter the number of travellers and their email addresses. Once you’ve filled it in, click “Calculate Price”:
In the simulation we ran, for example, for 1 traveller and a travel insurance policy for Portugal > Portugal (e.g., a trip from Mainland Portugal to the Açores), for a duration of 7 days, these are the insurance prices (which include a discount as of this article’s publication date):
As you can see, for just €5.18 with the Viagem Tranquilidade plan, you get travel insurance with medical assistance coverage up to €50,000, baggage damage or theft up to €1,000, trip changes or missed services up to €500, and even electronic equipment up to €500.
Let’s look at the following example: you’ve taken your trip and:
- You arrived at your destination with a damaged suitcase. Your suitcase has a market value of €100.
- During your stay, you damaged your camera on a walking trail. Your camera has a market value of €250.
For just €5.18 (the cost of your insurance), you could activate your policy and be compensated for the damaged luggage and equipment. Without insurance, you would have to handle the baggage claim process with the airline, which could take some time to get your money back, and in the case of the camera, you would have to buy a new one. An affordable travel insurance policy that gives you complete peace of mind for a worry-free trip.
Get a quote for the best discounted travel insurance here >
Is it worth getting travel insurance for the Azores?
Although travel insurance is often thought of as being mainly for health issues you might face at your destination, it goes far beyond just that—equally important—feature.
It allows you to travel with the complete peace of mind you want on a holiday, protecting not only yourself and your family but also your luggage, equipment, and other unforeseen events.
When travelling to the Azores from mainland Portugal, the healthcare system is the same, so you won’t have any trouble (though we hope you’ll never need it, of course) accessing a public hospital or health centre. However, if you wish or need to visit a private institution, this will incur extra costs on your trip. With travel insurance, where the minimum coverage is up to €50,000, you won’t need to worry.
If, in addition to all your luggage, you’re travelling with your camera, drone, mobile phone, or other equipment to capture all the fantastic landscapes and holiday moments, having insurance to cover possible damage, loss, or theft is also a great safeguard.
These are aspects to keep in mind when travelling to the Azores or any other holiday destination.
Get a quote for discounted insurance here >
Frequently Asked Questions
Why should I get travel insurance?
When you travel, unexpected events can happen, but travel insurance like the one offered by Heymondo provides 24/7 medical assistance and solutions for incidents involving transport or luggage. You can customise the coverage to suit your trip and focus solely on enjoying the experience, knowing you have continuous support.
What should I do if I need medical assistance?
For non-urgent medical situations, Heymondo suggests using the medical chat feature in their app, where specialised doctors can answer your questions. In an emergency or if the chat doesn’t resolve the issue, the assistance service will direct you to the nearest health centre. Contact information can be found in your policy or on the Heymondo app.
What does travel insurance cover?
Heymondo’s insurance covers 24/7 international medical assistance with no upfront costs, as well as protection for luggage, delays, cancellations, repatriation, civil liability, and legal assistance. It also offers special coverage for cruises and adventure sports, with the option to add cancellation and electronic equipment insurance.
Where can I get discounted travel insurance?
Heymondo, in partnership with byAçores, offers a minimum of 5% off for all our readers. To secure your discount, you must use this link to get your discounted insurance quote. During promotional campaigns, even greater discounts may apply.
Now that you know a little more about Heymondo, how it works, how to purchase travel insurance, and its advantages, consider getting travel insurance with Heymondo for your trips, whether to the Azores or another destination. You’ll have the guarantee of a relaxing and secure holiday.
